CX
Caixa Econômica Federal
Brazil, 2006 – 2022Federal state-owned bank, 4th-largest in Latin America by assets, with approx. 84,000 employees.
IT Internal Auditor
Sep 2019 – Dec 2022, Brasília- Audited IT development, risk and information security programs against ISO 27001/31000, COSO-ERM, COBIT, ITIL and Brazil's privacy law (LGPD).
- Assessed whether business processes and IT controls complied with legislation and internal policy, and reported gaps and recommended fixes to management.
Business & Data Analyst
Jun 2009 – Aug 2019, Curitiba- Led Agile teams of up to eight people: gathered requirements, wrote user stories and managed the sprint backlog through delivery.
- Analyzed and redesigned Financial and Risk Management process flows with stakeholders and senior management, defining business rules and aligning solutions with business needs.
- Valida SIAPC: monitored data accuracy for an approx. R$30 billion real estate loan and mortgage portfolio; defined the validation rules and designed the executive dashboards.
- Translated Credit and Risk Management needs into requirements and designs for BI dashboards and intranet applications. Trained colleagues on SQL, Agile and data visualization.
- Worked closely with the bank's legal department for four years, documenting requirements for legal and judicial systems.
Banking Associate
Apr 2006 – May 2009, Curitiba